Frequently Asked Questions

We do our best to ensure that, to the greatest possible extent, all of our ingredients are sourced from suppliers that practice regenerative farming principles. Regenerative farming is a step beyond organic. Organic simply means grown without the use of artificial pesticides. Regenerative agriculture involves practices that are focused on restoring and enhancing the health of the soil, increasing biodiversity, improving the water cycle, and strengthening the ecosystem’s resilience. These practices aim to create a sustainable, resilient, and productive agricultural system that benefits the environment, enhances farm productivity, and supports local communities. Pesticides are generally avoided in regenerative agricultural systems. Instead, the focus is on creating and maintaining a balanced ecosystem where natural pest control methods are preferred and often result 

All of our products are completely free of gluten, dairy, soy, and all other inflammatory potential allergens.

All of our cacao is Fair Trade certified and is produced on Ecuadorian farms that employ regenerative agriculture and agroforestry methods.

Our cacao is sourced from tested for heavy metals and is well below acceptable levels of arsenic, cadmium, lead, and mercury.

If stored properly in it’s original packaging, Chocolate 2.0 should be good for up to two years. Beyond that it will still be perfectly safe and nutritious to eat, it just might not have the same flavor and consistency as when it was fresh.

Chocolate 2.0 is ideally stored in a cool, dark place. You can’t go wrong with the refrigerator, though we’d recommend eating at room tempurature or even a bit softer. Ideally store out of direct sunlight and below 80 degrees. Above 80 degrees is when Chocolate 2.0 will begin to melt and lose its consistency. This is great for eating but not so great for maintaining shape.

Shipping Times

– Orders are processed Monday through Saturday, excluding holidays, and are shipping via USPS
– We do our best to process orders within 1-3 business days, however, we are a very small business and each batch of our chocolate is made and packaged by hand. Therefore, please be understanding if order processing occasionally exceeds the target timeframe.
– Once shipped, you will receive confirmation via email and delivery typically takes 3-7 business days, depending on your location.

Warm Weather Shipping

– Chocolate 2.0 is very sensitive to heat. During warmer months (April through October) or when shipping to areas with temperatures above 72°F (22°C), we include insulated packaging and ice packs to prevent melting
– Deliveries during warmer months are automatically sent via the USPS express 2-day shipping method
– To ensure your chocolate arrives in premium condition:
– Orders placed between Thursday and Sunday will ship the following Monday to avoid weekend transit delays.

Shipping Costs

– Standard shipping rates are calculated based on weight and destination.
– An additional fee will apply for insulated packaging during warm-weather months.

Shipping Locations

– We proudly ship our products anywhere within the 48 contiguous United States. At this time, we are unable to ship to Alaska, Hawaii, U.S. territories, or international destinations. Stay tuned as we work on expanding our shipping options in the future!

Damage or Melting

– We take great care in packaging your chocolate to ensure it arrives on your doorstep in the same form that it leaves our facility; however, once the package leaves our facility, we cannot guarantee against melting or damage caused by shipping carriers.
– If you experience an issue with your shipment, please contact us within 48 hours of delivery with a photo of the damaged item(s), and we’ll work to resolve it.

Special Instructions

– For large orders, gift shipments, or any special requests, please contact us directly at [email protected], and we’ll be happy to assist you.

Refund and Return Policy

At Chocolate 2.0, we stand behind the quality and deliciousness of our products. Your satisfaction is our top priority, and we are committed to ensuring you have a delightful experience with the world’s healthist chocolate.

Unsatisfied with Your Order?

If you are unsatisfied with your order for any reason, please contact us within 48 hours of receiving your order at [email protected]. We will happily work with you to resolve the issue and ensure your satisfaction.

We will do everything in our power to make things right, which may include:

– Replacing your order
– Issuing a full refund

How to Request a Refund or Replacement

To help us address your concern promptly, please provide the following details when reaching out:

– Your order number
– A description of the issue
– Photos of the product or packaging, if applicable

Refunds

Approved refunds will be processed back to your original payment method within 5-7 business days.

Exceptions

– Due to the perishable nature of our products, we cannot accept returns.
– Refunds and replacements are limited to orders reported within the 48-hour window after delivery.

We are committed to delivering a premium experience for your tastebuds and your health, and we value your feedback as we continually improve. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!